Error: Please enable cookies to log in to MyChart.

MyChart Frequently Asked Questions


Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
COVID-19 FAQs
How can I inform the clinic I have arrived for my visit before I enter the clinic?
Is there anyway to minimize contact and speed up the registration process before I get to my visit?
Your Medical Record
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
Return to Top

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

Return to Top

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Return to Top

Who do I contact if I have further questions?

You may e-mail us at FHC-HIMS-ROI@firsthealth.org, or you can call our MyChart Patient Support Line at 910-715-2443.

Return to Top

How can I inform the clinic I have arrived for my visit before I enter the clinic?

You can let the clinic know that you have arrived for your visit by completing the following steps:

1. Download the MyChart App from the Apple App store or Google Play store (depending on your device)
2. Enable appointment arrival and notifications in your Account Settings in MyChart
3. Enable location tracking on mobile devices. On iOS devices location tracking must be set to Always.

Return to Top

Is there anyway to minimize contact and speed up the registration process before I get to my visit?

Yes. In order to minimize contact during your visit and save time during the registration process, you can use our eCheck-In workflow in MyChart. All you have to do is navigate to your scheduled visit (within 7 days of the visit) and click the “eCheck-In” button to get started.

With eCheck-In you can:

  • Verify or update insurance and demographic information
  • Pay visit copays (for outpatient visits only)
  • Pay pre-payments and balance payments
  • Verify or update medications, allergies, and current health issues
  • Answer appointment related questionnaires
  • Electronically sign documents


    Return to Top

    When can I see my test results in MyChart?

    Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

    Return to Top

    Why are certain test results not shared electronically via MyChart?

    Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

    Return to Top

    If some of my health information on MyChart is not correct, what should I do?

    Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

    Return to Top

    If I send a message to my doctor or nurse, when can I expect a reply?

    You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

    Return to Top

    Can I view a family member's health record in MyChart?

    Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record.

    Return to Top

    Can I ask questions regarding a family member from my MyChart account?

    MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

    Return to Top

    Can my spouse and I share one MyChart account?

    No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

    Return to Top

    I forgot my password. What should I do?

    You may contact our MyChart Patient Support Line at 910-715-2443 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

    Return to Top

    Can you send me a new activation code as I have lost it, let it expire or did not receive it?

    Contact us at FHC-HIMS-ROI@firsthealth.org and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

    Return to Top

    Where can I update my personal information (e.g., home address, e-mail or change my password)?

    Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

    Return to Top

    How is MyChart secure?

    We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

    Return to Top

    What is your Privacy Policy?

    MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

    Return to Top

    I was logged out of MyChart, what happened?

    We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

    What do I need to use MyChart?

    You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

    Return to Top

    My activation code does not work, what should I do?

    For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at FHC-HIMS-ROI@firsthealth.org or you can call our MyChart Patient Support Line at 910-715-2443.

    Return to Top